FAQs

Placing an order

How do I place an order?

Do I need a prescription to order?

How can I pay for my order?

What will be shown on my bank statement?

Are the medications you prescribe genuine?

Will my GP be informed of my treatment?

Delivery

Is the packaging discreet?

How quick is delivery?

How are weight loss injectables delivered?

What does delivery cost?

Do you deliver to the Scottish Highlands and Channel Islands?

What countries do you deliver to?

Referrals

Who is eligible for the referral programme?

What rewards do I earn for referring someone?

Are there any limits on rewards?

When will I receive my referral credit?

Can I share my referral code publicly?

Where can I find the full terms and conditions for the referral programme?

About MedExpress

Is your service confidential?

Is MedExpress regulated?

Is MedExpress an established pharmacy?

What do I do if I experience side effects or need help?

What conditions do you treat?

How do I make a complaint?

Weight loss medications

I’m experiencing side effects. What should I do?

What should I do if I notice a lump?

How do I adjust my dose due to side effects?

What should I do if I miss a dose?

What should I do if I get a cold or the flu while on weight loss medication?

What should I do if I’m not sure my medication is working?

Should I stay on my current dose if my medication is working?

What should I do if I’m scheduled for surgery or another procedure requiring general anesthesia?

How long will side effects with Mounjaro or Wegovy last?

Will side effects get worse when I increase the dose?

Can I use Wegovy while pregnant?

Do I need to be on contraception with Wegovy?

Does Wegovy affect the oral contraceptive pill?

I am using Wegovy and planning on becoming pregnant, what do I do?

Can I use Wegovy while breastfeeding?

Can I use Mounjaro while pregnant?

Do I need to be on contraception with Mounjaro?

Does Mounjaro affect the oral contraceptive pill?

I am using Mounjaro and planning on becoming pregnant, what do I do?

Can I use Mounjaro while breastfeeding?

Still looking for help?

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