Are the medications you provide genuine?
Are they the same as if I went to a high street pharmacy?
Absolutely. We use the same pharmaceutical suppliers and wholesalers as traditional
pharmacies. All medicines purchased by a pharmacy (internet or
must be purchased from an
You do not need an existing prescription to use our service. We offer a free consultation process
which is reviewed by one of our prescribers who will issue a private prescription (for all eligible
Can I use an existing prescription?
We do not currently accept existing NHS or private prescriptions. We offer a free consultation service
which is reviewed by our one of our prescribers who will issue a private prescription to all eligible
patients. There is no additional cost for this process.
Is the packaging discreet?
Yes, we only use plain, discreet packaging without any branding or labels.
Is the service confidential?
Your medical data and order history is completely confidential and will only be viewable by our
pharmacy staff and prescribers.
When you pay by credit/debit card, payments will be shown on your statement under the name MedExpress.
How can I pay for my order? Which credit cards do you accept?
We accept all major credit cards including American Express, Visa and Mastercard.
Will my GP be informed of my treatment?
When placing an order you will be given the option to enter your GP Details. Although it is
recommended to keep your doctor informed of the medication you are taking, this is completely optional and
we will never inform your GP without your consent.
What do I do if I experience side effects or need help after treatment?
Contact your GP or MedExpress if you experience any side effects of treatment and seek immediate
medical attention if side effects are severe. If the side effects are life threating call 999
otherwise call 111 for NHS emergency services.
Which countries do you deliver to?
We deliver selected prescriptions medicines to the following countries:
We deliver selected non prescriptions medicines to the following countries:
We can only deliver medicines to countries in that medicine is licensed and delivery is permitted. For more information, see the delivery section on the medicine page to see which countries we deliver to for that specific medicine.
Do you deliver to USA?
No, we do not offer delivery to the USA.
What are your delivery times to Scottish Highland or the Channel Islands?
Delivery to remote Scottish Highlands & British Isles may not be guaranteed and may take longer than 1
day (more info).
MedExpress has a written complaints policy and procedures. We aim to acknowledge all formal written
complaints within two working days of receiving them and to respond to all formal written complaints within
five working days of receiving them. To lodge a formal complaint, please send an email to firstname.lastname@example.org.
Anyone unhappy with the response that MedExpress has made to a formal written
complaint should contact the General
What conditions do you treat? What are the limits of your service?
MedExpress operates using remote prescribing. For conditions where we can safely diagnose without a physical examination or face-to-face consultation, MedExpress is able to offer safe and effective treatments.
If you cannot find the treatment you are looking for or for more urgent needs it is best to contact your GP or urgent care services. For a full list of NHS contacts visit NHS Services information