FAQs
Placing an order
You don’t need an existing prescription to use our service. Our clinicians will issue a free private prescription if you’re eligible for treatment.
We accept all major credit/debit cards, including: American Express, Visa and Mastercard. You can also pay using ApplePay and PayPal.
When you pay by credit/debit card, payments will be shown on your statement under the name MedExpress.
Yes, we use the same pharmaceutical suppliers and wholesalers as traditional pharmacies. All treatments are fully UK-licensed.
We recommend informing your GP of any new medications you’re prescribed. You’ll be given the option to enter your GP details while you place an order. It's mandatory to enter your GP details for certain medications like asthma inhalers. When you supply your GP details we’ll write to them with the details of the medication we’ve prescribed.
Delivery
Yes. We ship every order in plain, discreet packaging, without any branding or labels.
- Royal Mail 1st Class — you’ll receive your order in 1–3 days, Monday to Saturday.
- Royal Mail Special Delivery 4pm — you’ll receive your order the next day by 4pm, Monday to Saturday.
- Royal Mail Special Delivery 11am — you’ll receive your order the next day by 11am, Monday to Saturday.
- Post Office Collection — collect from a local Post Office of your choice in 1–3 days, Monday to Saturday.
Referrals
The programme applies to new customers who complete a purchase of £100+ and are approved for treatment by our clinical team.
You’ll receive £40 credit for each new customer you refer, provided they use your referral code at checkout, meet the minimum spend of £100, and are approved for treatment. The referred customer also gets a £40 discount on their first order.
PLEASE MAKE SURE YOU FAMILIARISE YOURSELF WITH OUR NEW RULES HERE AND IF YOU ARE ALREADY PART OF OUR REFERRAL PROGRAM, PLEASE MAKE SURE YOU REMOVE ANY LIVE POSTS BY NO LATER THAN 25th APRIL 2025.
About MedExpress
Since 2013 our London-based pharmacy has helped over 1.5 million people access the prescription medication they need. We’re a fully regulated pharmacy backed by a team of experienced healthcare professionals. All our clinicians are based and registered in the UK.
MedExpress operates using remote prescribing. We offer effective treatments for conditions we can safely diagnose without a physical examination. If you can’t find the treatment you’re looking for, or you need more urgent care, please contact your GP or local pharmacy.
Weight loss medications
- Severe, persistent stomach pain
- Severe means:
- It’s so intense (around 8 or more out of 10) that you can’t focus on anything else
- It makes it nearly impossible to handle normal daily tasks (like walking, getting dressed, or eating)
- It doesn’t improve with over-the-counter pain relief or rest
- It radiates to your back or underneath your right ribcage or your right shoulder
- You also have severe vomiting (3 or more times a day, or having coffee grounds or blood in vomit)
- These symptoms could indicate pancreatitis, a serious condition that requires urgent medical attention.
- Severe means:
- Difficulty breathing, or swelling of the lips, tongue, or throat
- These could be signs of a severe allergic reaction, which can be life-threatening.
- Severe pain underneath your right ribcage that may spread to your shoulder or back
- This may be accompanied by vomiting, a high temperature or a rapid heartbeat.
- These symptoms could suggest acute gallbladder problems.
Mounjaro:
- If you miss a dose, take it as soon as possible within 4 days. If more than 4 days have passed, skip the missed dose and take your next dose on the usual day.
- Never take a double dose to make up for a missed dose.
- If you’ve missed multiple doses, contact us to discuss restarting your treatment.
Wegovy:
- If you miss a dose, take it as soon as possible within 5 days. If more than 5 days have passed, skip the missed dose and take your next dose on the usual day.
- Never take a double dose to make up for a missed dose.
- If you’ve missed multiple doses, contact us to discuss restarting your treatment.
Some people taking GLP-1 medications, such as semaglutide (Wegovy) or tirzepatide (Mounjaro), may notice changes in their vaginal bleeding. This can happen more often if they are also using hormone replacement therapy (HRT). Although this is increasingly observed, official guidance is still limited.
These changes might happen because GLP-1 medications slow down digestion. This can affect how your body absorbs hormone treatments — especially HRT taken as tablets, particularly oral progestogens. There don’t appear to be the same issues with hormone patches or intrauterine devices (like the Mirena coil). Weight loss and other body changes may also play a role.
This kind of bleeding is usually not serious, but it’s important to tell your doctor if you experience new, heavy or ongoing bleeding. They can check for other causes and may suggest adjusting your HRT or carrying out further tests if needed.
Still looking for help?
- Send a messageWe aim to reply in 48 hours
- Call 0208 123 0508Open Mon–Fri 9am–5pm



Clinically approved medication at your fingertips
- No GP or pharmacy visit needed
- Choose next day delivery or Post Office collection