FAQs


MedExpress is authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online through our website www.medexpress.co.uk.

MedExpress is registered as an internet pharmacy with the General Pharmaceutical Council. You can view our registration with the General Pharmaceutical Council.

MedExpress is also registered with the Care Quality Commission (CQC). The CQC oversees all medical practitioners to ensure that a quality service is being provided.

CQC regulates MedExpress Enterprises Ltd to provide care at MedExpress Farringdon
We checked this service was likely to be safe, effective, caring, responsive and well-led during registration.
We checked this service was likely to be safe, effective, caring, responsive and well-led during registration.

Absolutely. We use the same pharmaceutical suppliers and wholesalers as traditional high street pharmacies. All medicines purchased by a pharmacy (internet or high street) must be purchased from an approved wholesaler.

You can view our registration status with the General Pharmaceutical Council.

You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).

We do not currently accept existing NHS or private prescriptions. We offer a free consultation service which is reviewed by our one of our prescribers who will issue a private prescription to all eligible patients. There is no additional cost for this process.

Yes, we only use plain, discreet packaging without any branding or labels.

Your Medical data and order history is completely confidential and will only be viewable by our pharmacy staff and medical doctors.

View our Privacy Policy for further information.

Choose what appears on your bank statement

By default, your bank statement will say “Mexpress” when you order from us,
but you can choose exactly what text you want to appear at any time.

Discreet bank statement

We accept all major credit cards including American Express, Visa and Mastercard.

When placing an order you will be given the option to enter your GP Details. Although it is recommended to keep your doctor informed of the medication you are taking, this is completely optional and we will never inform your GP without your consent.

Contact your GP or MedExpress if you experience any side effects of treatment and seek immediate medical attention if side effects are severe. If the side effects are life threating call 999 otherwise call 111 for NHS emergency services.

We deliver to the following countries:
Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Finland,Germany, Greece, Iceland, Lithuania, Luxembourg, Malta, Romania, Slovakia, Slovenia and the UK.
We do not currently ship to the following countries (due to the laws of the destination country):
Austria, Belgium, Estonia, France, Hungary, Ireland, Italy, Latvia, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland

No, we do not offer delivery to the USA.

Delivery to remote Scottish Highlands & British Isles may not be guaranteed and may take longer than 1 day (more info).