Contact Us


87a Worship Street
London, United Kingdom


0208 123 0508
Monday to Friday, from 9am to 5pm EST

Fax: 0207 112 5210


MedExpress has a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them. To lodge a formal complaint, please contact us using our contact form. Anyone unhappy with the response that MedExpress has made to a formal written complaint should contact the General Pharmaceutical Council.


Medical data and your order history is completely confidential and will only be viewable by our pharmacy staff and prescribers. We will never disclose this data unless legally obliged to by law. MedExpress has a legal obligation to comply with UK Data Protection legislation. The MedExpress Terms and Conditions and Privacy Policy specify how we use confidential patient data.

Return Policy

For reasons of safety, we cannot allow medicines to be returned once they have left the pharmacy. The pharmacy is not able to use returned medicines. If you have unwanted medicine, please take it to a local pharmacy for safe disposal.

For orders that are to be delivered by post, you can cancel an order for medicines up until the point when your medicine is prescribed. This can be done by contacting our Customer Care Team.

Urgent Care Services

Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:
  • loss of consciousness
  • an acute confused state
  • fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:
  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next

Call NHS 111

Call NHS 111 if you urgently need medical help or advice but it's not a life-threatening situation.

Call 999

Call 999 if someone is seriously ill or injured and their life is at risk.

Visit A&E

Only go to A&E in a genuine life-threatening emergency.

Urgent care

Get help for a minor illness or injury at times you can't wait to see your GP.

Ask your pharmacist

Your pharmacist can give you advice for many common minor illnesses.

See your GP

Make an appointment with your GP if you are feeling unwell and it is not an emergency.

Mental health emergencies

Find out how to act if someone has a mental health crisis or acute emergency.

Dental emergency

Find out who to contact if you have a dental emergency.

Urgent Treatment Centres

Urgent treatment centres will provide fast and efficient care closer to home, improve patient care and reduce unnecessary A&E attendances.