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MedExpressEC2A 2BE
London, United Kingdom
Complaints
MedExpress has a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them. To lodge a formal complaint, please contact us using our contact form. Anyone unhappy with the response that MedExpress has made to a formal written complaint should contact the General Pharmaceutical Council.
Privacy
Medical data and your order history is completely confidential and will only be viewable by our pharmacy staff and prescribers. We will never disclose this data unless legally obliged to by law. MedExpress has a legal obligation to comply with UK Data Protection legislation. The MedExpress Terms and Conditions and Privacy Policy specify how we use confidential patient data.
Return Policy
For reasons of safety, we cannot allow medicines to be returned once they have left the pharmacy. The pharmacy is not able to use returned medicines. If you have unwanted medicine, please take it to a local pharmacy for safe disposal.
For orders that are to be delivered by post, you can cancel an order for medicines up until the point when your medicine is dispatched. This can be done by contacting our Customer Care Team.
Urgent Care Services
Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.
- loss of consciousness
- an acute confused state
- fits that are not stopping
- persistent, severe chest pain
- breathing difficulties
- severe bleeding that cannot be stopped
- severe allergic reactions
- severe burns or scalds
You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.
Call 111 if:- you need medical help fast but it's not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don't know who to call or you don't have a GP to call
- you need health information or reassurance about what to do next
Call NHS 111
Call NHS 111 if you urgently need medical help or advice but it's not a life-threatening situation.
Call 999
Call 999 if someone is seriously ill or injured and their life is at risk.
Visit A&E
Only go to A&E in a genuine life-threatening emergency.
Urgent care
Get help for a minor illness or injury at times you can't wait to see your GP.
Ask your pharmacist
Your pharmacist can give you advice for many common minor illnesses.
See your GP
Make an appointment with your GP if you are feeling unwell and it is not an emergency.
Mental health emergencies
Find out how to act if someone has a mental health crisis or acute emergency.
Urgent Treatment Centres
Urgent treatment centres will provide fast and efficient care closer to home, improve patient care and reduce unnecessary A&E attendances.
