MedExpress has a written complaints policy and procedures. We aim to acknowledge all formal written complaints
within two working days of receiving them and to respond to all formal written complaints within five working
days of receiving them. To lodge a formal complaint, please send an email to
Anyone unhappy with the response that MedExpress has made to a formal written
complaint should contact the General
For reasons of safety, we cannot allow medicines to be returned once they have left the pharmacy. The
pharmacy is not able to use returned medicines. If you have unwanted medicine, please take it to a local
pharmacy for safe disposal.
For orders that are to be delivered by post, you can cancel an order for medicines up until the point when your
medicine is dispatched. This can be done by sending an email to firstname.lastname@example.org.