Contact Us


Email Us

Help and Support: help@medexpress.co.uk

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Address

MedExpress
37 Sun Street
EC2M 2PL
London, United Kingdom

Phone

Phone: 0208 123 0508
Fax: 0207 112 5210

Complaints

MedExpress has a written complaints policy and procedures. We aim to acknowledge all formal written complaints within two working days of receiving them and to respond to all formal written complaints within five working days of receiving them. To lodge a formal complaint, please send an email to help@medexpress.co.uk. Anyone unhappy with the response that MedExpress has made to a formal written complaint should contact the General Pharmaceutical Council.

Privacy

Medical data and your order history is completely confidential and will only be viewable by our pharmacy staff and medical doctors. We will never disclose this data unless legally obliged to by law. MedExpress has a legal obligation to comply with UK Data Protection legislation. The MedExpress Terms and Conditions and Privacy Policy specify how we use confidential patient data.

Return Policy

For reasons of safety, we cannot allow medicines to be returned once they have left the pharmacy. The pharmacy is not able to use returned medicines. If you have unwanted medicine, please take it to a local pharmacy for safe disposal.

For orders that are to be delivered by post, you can cancel an order for medicines up until the point when your medicine is dispatched. This can be done by sending an email to help@medexpress.co.uk.