Contact ussupport_agent

Our expert support team is always here to help, however you need us. Get started by choosing a way to contact us below.

General questions

Get instant answers about delivery, treatments and how to place an order.

Visit help centre

Weight loss questions

Find answers to common queries, such as understanding side effects or eligibility for treatment.

Weight loss help

Message us

Leave a message, and our helpful team will be in touch as soon as they can.

Send a message


The fastest way to place an order is to use our website — get started by choosing a treatment type, and then clicking an orange 'Start free consultation' button.
If you'd prefer to order over the phone, our friendly team can take your call on 0208 123 0508. Lines are open Monday–Friday, from 9am–5pm.
For reasons of safety, we cannot allow medicines to be returned. If you have unwanted or expired medicine, please take it to a local pharmacy for safe disposal.
You can cancel an order up until the point it's being dispatched. Use our contact form or call 0208 123 0508. Lines are open Monday–Friday, from 9am–5pm.
Medical data and your order history is completely confidential and will only be viewable by our pharmacy staff and prescribers. We will never disclose this data unless legally obliged to by law.
MedExpress has a legal obligation to comply with UK Data Protection legislation. The MedExpress Terms and Conditions and Privacy Policy explain how we use confidential patient data.
In a medical emergency always call 999. MedExpress cannot help in an emergency.
For non-urgent medical emergencies you can also call your GP. You may also be able to visit your local pharmacy for advice.
MedExpress has a written complaints policy. To lodge a formal complaint, please fill out our contact form. We aim to acknowledge all formal written complaints within two working days and respond to them within five working days.
Read more FAQs

Have confidence in your care

  • badgeRegistered London pharmacy
  • fact_checkFully inspected and regulated service
  • prescriptionsApproved UK-licensed treatments
General Pharmaceutical Council logoGPhC Logo

General Pharmaceutical Council

The GPhC is the official body that regulates and inspects all pharmacies in the UK. They ensure we prioritise your safety and meet the highest standards.

Verify now
LegitScript Certified

LegitScript certification

LegitScript monitors online pharmacies with a comprehensive verification process to evaluate licensing, compliance and adherence to regulation.

Verify now
Convenient experience illustration

Clinically approved medication at your fingertips

  • ads_click

    No GP or pharmacy visit needed

  • verified

    Lowest price guarantee on all treatments

  • local_shipping

    Choose next day delivery or Post Office collection